Exchange and return policy of Pitaya Company.
Please, take the choice of swimsuit with special attention if you are the first to buy PITAYA goods.
Ask the manager all the questions you are interested in to accurately understand how the swimsuit will look on your body or read detailed information about the peculiarities of the swimsuit
According to the Law of Ukraine on Consumer Rights Protection, underwear and swimsuits are included in the list of goods that are not subject to exchange and return ( exclusion is manufacturing defect).
The reason of such rules is based on the principals of hygiene. Our goods have direct contact with the body, so the fitting can lead to the spread of certain diseases.
We care about the health of our customers, so we manufacture every order specifically for every customer. You can be sure of the purity of the purchased product.
However, we understand that buying swimsuits online can sometimes be not an easy task. We want you to be completely satisfied with the purchase in PITAYA, so we strongly recommend checking your order in the Nova Poshta department.
Attention! Try on a swimsuit on the underwear until you make sure that it suits you. Remove the hygienic strip and tags only after you have decided to keep the swimsuit.
If you find a quality defect when receiving an order, please contact your manager or call the phone number indicated on our website. We will work out your application and replace the product in the shortest possible time. Delivery of the exchange is carried out at our expense. You can return a product that you purchased on the site or from an Instagram store only if the good has defects. Payment of delivery is made at the expense of the buyer, so in case of refusal from the order, the prepayment in the amount of 500 UAH is not returned.
PITAYA products are made of quality and tested materials only. We continuously improve and create real masterpieces for you. Pitaya swimsuit is very tender and almost does not feel on the body. If you have damaged your swimsuit - do not worry, we will repair it free of charge (except for cases of severe damage, which prevents the restoration of fabric)..